Case study · Treebo Guest Connect
Reimagining the post-booking experience for one of India’s largest hotel chains.
Guest Connect is a mobile-first self-service platform for everything a guest needs after booking — digital check-in, stay changes, payments, upgrades, invoices, and food ordering — integrated deeply with enterprise reservation and hotel systems.
- Client
- Treebo · Hotel Superhero
- Engagement
- Embedded pod · 12 months (2025–26)
- Scale
- 820+ hotels
- Exit
- Delivered & handed over
The challenge
After booking, everything ran through the front desk.
The guest journey was fragmented across multiple systems. Every routine request depended on hotel staff — and each one had to keep inventory, pricing, and billing consistent across several backend systems at once.
What guests needed staff for
- Web check-in
- Adding or removing guests
- Early check-in / late check-out
- Room upgrades
- Booking modifications
- Invoices & payments
- Food ordering
- Service requests
What we built
One platform for the whole stay.
Digital web check-in
Identity verification, document upload, OCR, PDF generation, and guest verification workflows — built end-to-end by BLG.
Stay management
Change dates, add or remove guests, view booking summaries, download invoices with room-level bill break-up.
Early check-in & late check-out
Live inventory validation, dynamic pricing, time-slot selection, and CRS synchronisation.
Payments & billing
Payment posting, guest folio, charges, proforma and final invoices — billing a guest can actually read.
Room upgrade engine
Eligibility, prioritisation, inventory validation, pricing parity, and complimentary upgrades.
Food & beverage
Multi-tenant POS integrations for restaurant ordering, menus, pricing, and service requests across properties.
How we worked
One team, two logos.
BLG built the platform foundation and the web check-in module end-to-end. From there, BLG and Treebo engineers delivered as one team — same standups, same repositories, same releases — shipping the experience guests use today.
The pod began in August 2025 at seven people for the build phase, then tapered to three for steady-state delivery. Scaling down is part of the model — proof the engagement creates capability, not dependency.
- Build phase · 6 months
- 7-person pod — backend, frontend, QA, tech lead
- Steady state · 6 months
- 3-person pod — 2 backend + tech lead
- Working model
- Treebo's tools, rituals, and releases
Engineering
A platform, not a coupled app.
- Multi-tenant architecture across 820+ properties
- Microservice-based POS platform
- Centralised authorisation & audit framework
- Async job processing and Redis-based pricing
- Kubernetes deployments with CI/CD
- 30K+ guest transactions processed last quarter
Stack
Results
Guests self-serve. Front desks breathe.
- 820+
- Hotels served by the platform
- 30K+
- Guest transactions last quarter
- 100+
- Backend APIs shipped
- 6+
- Enterprise systems integrated
- 20+
- Engineering milestones delivered
- 24×7
- Guest-facing platform operation
“Exceptional developers who delivered high-quality code on time, integrating seamlessly with our team. Thanks to BLG, we've successfully launched web check-in in Guest Connect — boosting guest engagement and efficiency.”
Mayank Khandelwal · Co-founder & CTO, Treebo (Hotel Superhero)